Pre pay - wheres our online account?

Hi all, we joined last year for both gas and leccy. We are on a pre payment meter but i cant find a way to view how much we have used, spent ect???.. we was on pre payment with edf before which we simply downloaded and it told us how much we used each year ect. Cheers

I don’t think you get an online account with prepayment meters.

By the way, it’s “etc” as in “et cetera”. I’ve never really understood why so many people seem to think the abbreviation is ect?