I recommended someone to Bulb through sending them a link so that they had the added incentive of the £50 gift.
When she tries to move to Bulb your software tells her that she has a pre-payment meter. She definitely doesn’t, it is a standard meter. She has contacted you, and you have advised her to get her meter type changed on the national database to the correct type. She contacted her current provider, the infamous nPower to be told that the detail recorded on the national database is a standard meter. She has now gone back to the Bulb website but your software is still saying that she has a pre-payment meter.
I think that this is called a quandary, but if anyone can sort it out I know that Bulb can, cos you’re ace!