Rather than repeat what My problem is I have copied and pasted here what I sent to the emergency email address last night
I am self isolating as part of the vulnerable group.
" I used the preloaded electricity key that you sent me (as well as the gas card).
A neighbour topped up my original key and card for £40:00 on each.
I have just topped up the £40 on gas with no problem.
The electricity key keeps showing “Error:d6”
According to the Bulb error codes page it says:
" Errors D2, D4, D6
Your new key isn’t talking to the meter correctly.
Get in touch, we’ll issue you an 8-digit TAG code for you to reprogramme your key.
It is 2000 on Saturday 25/04/2020 and I have 35 PENCE on my electricity meter.
I cannot access emergency credit with my original key but have tried and succeeded with the preloaded key you sent me.
So I now have £5 emergency credit before my electricity is cut off.
You said I could use my original key as normal after using preloaded key.
Obviously this is not the case.
It seems the preloaded key has now been registered to my meter, hence enabling emergency credit.
I need to be able to use my original key with the £40 added by Tuesday 28th April at the latest.
Please advise and resolve this problem.
As a follow up to my previous message.
I understand the 8 digit tag code has to be reprogrammed at a top up point.
This is totally unsuitable for me as I have no way of doing this without a bus ride and breaking guidance rules.
Which I absolutely will not do.
So please don’t offer this as a solution."