Prepayment card has went faulty

I need help, my prepayment stick has went faulty and I’m in emergency credit. How do I get a replacement over weekend as call center is closed. I think I’m ok to Monday morning as usually doesn’t cut out on a Sunday but 9am Monday morning it’s going off and I’ve no way of getting it on untill stick is replaced or fixed

Great reply thanks for that

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Hi @totalentertainment and welcome to our Community :palm_tree:,

Please can you call our number as soon as possible so we can make this our priority. The number to call is 0300 303 0635

Hi Im having trouble with my Electric key the meter just says Error=D2 when inserted. I am unable to top it up at the shops also gives an error message and I have been using my old key. can you help me please.

Hi @em1 Welcome to the Bulb Community!

The quickest way to get this resolved will be to give us a call on 0300 30 30 635. If you’re not able to do that I’ve emailed you now and you can reply to that thread.