Prepayment gas meter not acknowledging gas card

My gas ran out totally, even the emergency so I topped up £30 on my card. The meter did not register it. Got a replacement card and that doesn’t work either. Second night with no gas and customer service mot very helpful.

Hi @sharonfurry :wave:

I’m very sorry to hear the issues you’re having with your gas card. If you don’t currently have gas supply at your property, could you give us a call on 0300 30 30 635 so we can get this sorted for you as soon as possible?