Prepayment key

Hi , I’ve put my key in the meter for over 60 seconds, it did not wipe the remaining 45p emergency credit, so I’ve topped up £15 and it still shows eon on the payment receipt ? I thought it would state Bulb now ? Any ideas , thanks =)

Hi Frazzy, Eon operate our key network, so it’s normal to see them on your receipt.

The meter not clearing may be down to the type of meter you have. If your meter has an A,C or J in the middle of it’s serial number, then the key won’t clear the meter (these are the types of meters our keys can’t clear). Therefore, your balance will just carry across :slight_smile: