Prepayment Meters (PPM) FAQ?

While I understand PPM tariff is still in beta for bulb, however, there is very little info on PPM provided by bulb on their website. When is bulb going to fix this.

There is no info on the following:

How daily standing charges are applied?
How emergency credit works?
How emergency credit applies to daily standing charge?
How and where to top up PPM?
How the bulb dashboard applies to PPM customers?
No info on the bulb app relating to PPM Customers?
How does the referral scheme operate for PPM customers?
How to replace the tokens/keys/cards of PPM?
How to go from PPM to Credit Meter? (while there is info in the forum if you search a bit)

the above is some very basic information, while others may need to be communicated in a different format.

I agree an FAQ/special section would be helpful. I’ve done my best to answer these questions, but if a proper FAQ could be put together by staff ( @“Eleanor at Bulb” ? ) and put on the forum or a help page (which could then be pointed to from the main forum FAQ), it’ll be helpful.

How daily standing charges are applied?

As far as I can tell from the quote system (when you select ‘Pre-pay’) and the fact the tariff page doesn’t give separate details, it looks like these are the same as credit accounts. How that works if you run out on Monday and don’t top-up until Wednesday, I don’t know.

How emergency credit works?

https://help.bulb.co.uk/hc/en-us/articles/360006207791-How-do-I-activate-my-emergency-credit- . Basically, the £5 electricity/£10 gas will be taken off next time you top up.

How emergency credit applies to daily standing charge?

Unknown - See first question :frowning:

How and where to top up PPM?

At either Paypoint or Payzone indicated shops - https://help.bulb.co.uk/hc/en-us/articles/360006057192-How-do-I-top-up-my-prepayment-meter- . You can also top up with a VEND code on smart prepayment meters - https://help.bulb.co.uk/hc/en-us/articles/360013684571-How-do-I-top-up-my-smart-prepayment-meter-using-a-VEND-code- .

How the bulb dashboard applies to PPM customers?
No info on the bulb app relating to PPM Customers?

Looks like, at least for meter readings and refer-a-friend, it operates the same way - https://help.bulb.co.uk/hc/en-us/articles/360006294991-How-do-I-read-my-prepayment-meter- .

How does the referral scheme operate for PPM customers?

According to https://community.bulb.co.uk/discussion/5497/prepayment-meters-and-referrals , it looks like customers can refer potential pre-pay customers as per normal, and pre-pay customers who refer new customers get paid via Transferwise.

How to replace the tokens/keys/cards of PPM?


Basically - you get your initial keys/card from Bulb when you switch (but can use your old keys/card in the interim), they’ll do a single replacement free of charge, after that £5 charge. Gas meters remember the last two cards used.

How to go from PPM to Credit Meter? (while there is info in the forum if you search a bit)

https://help.bulb.co.uk/hc/en-us/articles/360016323991-Can-I-exchange-my-prepayment-meter- : costs £120 and you will have needed to be with Bulb for a month. It’s probably worth just waiting for the free Smart Meters to roll out though.

@RichyB

A nice attempt to answer some of those questions, but there does seem to be a lot of effort to find that info.

just for info:

Typically Daily Standing Charges are deducted from the PPM on a Wednesday each week. and there is no info how Bulb deducts daily standing charges if there is not enough credit on Wednesday to deduct the weeks total Daily Standing Charges. Typically Daily Standing Charges are not deducted on a daily basis, but are quoted on a daily basis.

You cannot submit meter readings on a PPM dashboard there is no option.

The app is not functional for PPM customers at all, for the time being.

With the emergency credit, there is no info on whether the standing charges are deducted while in emergency credit (typically they don’t) and how much is charged for using emergency credit (typically £1).

I am currently a PPM customer, as I moved home with the damn things, and have no intentions of paying £120.00 per meter when Smart meters are so close to being a possibility. In hind sight should have went with EDF had them change it for free stay with them for a year then switch.