My previous housemate submitted incorrect readings that would leave me paying for 40k units that a) I have not used and b) it would be very unlikely that I even could have used.
I have emailed their support twice but the replies did not even acknowledge this issue and asked for pictures I had already sent. I feel like they have a list of issues and can’t comprehend something falling outside their general remit.
I am extremely stressed about this issue as I can’t afford to pay for the electricity I did no use. I made things worse for myself by putting off dealing with this issue for a year- this is because my ex housemate behaved in a manner that was extremely distressing and I wasn’t able to cope with picking up the pieces she had left upon leaving.