I moved to Bulb from my previous supplier, British Gas, on 20th November. My account was in credit but when I asked them for a refund they said that they had not yet received readings from you, this was at the end of November.
“However we are currently awaiting electricity meter reading from your new supplier. I assure you, as soon as we receive the meter reading, we’ll close your account and send the accurate final electricity statement. It usually takes 15 days from the energy supply end date.”
Please can you confirm whether or not you have sent readings to British Gas and, if so, when they were sent.