previous supplier leaving charge

Hi, I recent;y switched to Bulb. I understand that Bull reimburses if the previous supplier charge a fee for leaving. I have now received my final statement from previous supplier - how do I let you know that I’ve been charged this fee? thanks

Hi @janet123, take a photo or scan of the final statement and send it through to Make sure we can see your address and the exit fee on it and we’ll credit that amount to your Bulb account.

Great to have you with us by the way.