Previous supplier

Hi SSE have sent me a final bill for Gas but not electricity well over a week ago, is it usual for the two accounts to be settled so far apart when you would of supplied meter readings at the same time?


Hi @chris741. We sent both your readings to your old supplier on your supply start date, 12 June, but it’s normal for the reads to take around 6 weeks to reach the old supplier, as they go through various third parties from both sides to be validated.

The gas and electricity industries operate separately, so yes, it’s quite common that they arrive at different times.

Usually the final bill takes around 6 weeks from the switch date to be sent out by the old supplier, so don’t worry that you’ve not had the electricity one yet.

Do get in touch if you’ve still not had it by the end of July and we’ll look into it.