price increase

Im not at all happy that the monthly payment has to go up by £21 + when last month you didn’t even take a payment because we hadn’t spent much and wouldl have been a payment + in credit.

not happy at moment

Hi @Ston3chat7 - the amount we’ve predicted will not be added to your direct debit straight away, it’s based off historical usage we’ve seen, which includes last year’s very bitter winter. We won’t be amending your direct debit until we’ve had a closer look at what this winter brings.