price increase

Whilst I understand the reasoning behind these price increases, I am a bit frustrated that you state the cost of gas has moved 20% yet you are increasing my tariff for gas by 33%!!! Not good practice Bulb.

Hi @michael963 - That’s a fair question to ask. I got in touch with the pricing team and they came back to me with this:
our gas unit rate has historically been low compared to our elec rates.
Because our prices reflect the wholesale costs of energy, our gas unit rates required a larger increase when compared to our electricity unit rates.

Basically, our gas prices were lower than they should have been for longer than 3 months. Here’s another post where I spoke with members about it: