Just had your email about price rises linked to 18% increase in energy cost. Why has my monthly payment gone up nearly 40%. I understand energy price increases but not the disparity here!
Just seen that another 11% price rise is coming in November, just in time for the winter months.
Thanks but no thanks Bulb
Hi @AlexM05 - We’ve raised the gas and electricity unit prices by different amounts - if you are a higher than average gas user this may account for it. We’re sorry about raising the prices, and we’ve given as much notice as we possibly could - if you and @MrMcG aren’t happy about this you have 2 months to find another supplier - we don’t like seeing our members unhappy and we’ve tried to mitigate this as much as we possibly could - though we still completely understand all your frustrations.