I am in the process of switching to you (tomorrow) and now I hear your prices are going up even before I start. My choice was about value, why wasn’t I told?
Hi @Simon123 - we changed the join site to mention that prices were going up when we released our August blog, so that all new members were made aware of the potential rises. For all our new members that switched on a price comparison website we also sent an email letting them know that wholesale prices were rising. We’ve also given double the notice period that Ofgem recommends so that you have adequate time to research and see if there are better options for you. Since we don’t charge exit fees if you find a better deal elsewhere you are free to leave before you would be impacted by any price rises. We’ve always tried to be as transparent as possible about any price rises as we know it’s not pleasant news.