PRIORITY CUSTOMERS EG ELDERLY & DISABLED

DOES BULB OPERATE THE SCHEME WHEREBY ELDERLY & DISABLED GET PRIORITY IN EVENT OF POWER CUT?

Hi @Nineteenqueen ,

As quick search on the Bulb help site for ‘priority’ came up with the Signing up for free support services – Bulb article :

What support does Bulb offer to vulnerable members? Bulb is committed to providing a great service to every single one of their members. For those that require assistance, we’re here to help.

For members who are elderly, disabled, chronically sick, have a child under 5, or need an extra hand managing their energy there are certain services we provide to make the Bulb experience easier.

Being on the Priority Services Register means we can provide our members with services such as:

  • Alternative statement formats (eg. large print)

  • Regular meter readings by a trained engineer

  • Authorising a friend, relative or carer to manage your Bulb account

  • Codewords so that you can be sure engineers and meter readers are authorised by us

You can find more info on the Priority Services Register in this article. If you’d like to be added, ring us on 0300 30 30 635, Monday to Friday, 9AM to 6PM. Or email help@bulb.co.uk and we’ll be happy to help.

Hi Nineteenqueen,

Yes, we do offer support. You can find out more on our accessibility page. To sign up for these services please call us on 0300 30 30 635 or email help@bulb.co.uk. This service is sometimes called the ‘Priority Services Register’ so mention that when you call, if you can.