We moved flats in June and switched to Bulb for gas and electricity. The other company have recently billed us, despite Bulb telling us they had a date for our switch for both (the flat was already with Bulb for gas). This other company said they have no knowledge of this switch and as far as they are aware, they are the providers for our flat. I have emails with Bulb to say they would contact this company to make the switch over.
We have paid for electricity that covered us until the switch date but now have this other bill looming over us. They have frozen the bill for a few days until we sort it with Bulb. It’s frustrating as we are paying two lots of electricity bills - a combined tariff with Bulb and then again with this other company. We can’t get hold of Bulb as their telephone open hours are during the hours we work. Has anyone had any experience of this before?