Put my money on key and inserted and but still says on emergency

Had 1.53 left on emergency and topped up £5. I out the key in and it still says £1.53 I’ve let it go below £1.53 before and £5 has been enough. I did t see whether it accepted the £5 I’ve put it back in and nothing on it now. I still have the receipt what do I do? Can’t find a number to call

Can't find a number to call

Phone number is handily on the page called “Help”.

@Sinead867 Hi Sinead, this help page should be able to answer your question https://help.bulb.co.uk/hc/en-us/articles/360019944871-Why-is-there-less-credit-on-my-prepay-meter-than-the-amount-I-topped-up-