I Live in Glasgow, G2 8JX. Our heating and sin’t working and our water is freezing cold. Can you tell me why and can you resolve this please?
I doubt it is Bulbs fault. You need to be more specific (as there are several things that can cause a failure) and maybe someone can help.
It could be frozen pipes due to the recent cold spell.
@seamie91_, you would be best off ringing a local company to take a look at this. It’s not something Bulb can sort for you.
If anything’s frozen then it might be a blocked condensate pipe, but I wouldn’t have thought it’s been cold enough for long enough. Having a look at your boiler should lead you closer to the cause of the issue though.
My neighbours stopped working the other night and it was gunge in the condensate trap.
@seamie91_ There’s a few things that can cause the issue. It could be the boiler itself, the meter or the actual supply of gas. I assume it’s the boiler, which you can test that if you have a gas stove/oven. If there’s no gas in your property at all, you need to call the National Gas Emergency Helpline on 0800 111 999 to check whether it’s a fault in your local gas distribution network. If that’s not the case, please call us straight away, because the would then try to get an engineer to your property as a gas meter emergency.