Thanks for getting in touch. Nice to see you back on Community. And thanks for your contribution @norman7115.
Unfortunately, having checked your account, the last smart reading we received was on the 25th of June. I can see since then you have given manual readings for both electricity and gas but because the smart meter isn’t sending through daily updates, the usage tracker is a little bit redundant at the moment.
I can see the most recent reading is extremely high compared to back in June so I would like us to do a burns test to check this is all ok.
How to conduct a Burns Test:
- Take a picture of your meter reading.
- Turn on appliances in your property that use lots of energy (e.g. a kettle, oven and electric heaters for electricity, or your boiler for gas). You should see the meter reading increasing.
- Wait a few minutes and take another photo of your meter, showing how the reading has increased.
To confirm that this is the correct meter and it is not running too fast, turn everything in your property off. You should see over the next few minutes that the meter reading stops.
Could you please follow these instructions and send us the photos to email@example.com. If you have any questions on the above, let me know.