reading meter

I have a new smart meter but the window on the gas meter is completely blank. I can’t read it. What do I do?

@janice4028 Would you be able to have a look at this article to see if you can get the right view. Let me know if you still cannot see anything. https://community.bulb.co.uk/discussion/24/how-do-i-read-my-meter-and-submit-a-reading