I can read the electricity reading on my smart meter ok, I have sent it to you and you have accepted it. But I am having a problem with the gas reading. Instead of ‘Volume m3’ it says ‘IMP KVARH’ which I assume is the gas reading. The current reading is 115.4. Then there is another reading under 'EXP KVARH of 202.4.
I have sent you the reading of 115, and you have replied that this is not what you were expecting and to check the numbers or send a photo of the meter. I don’t know how to do the latter. Why is 115 a wrong reading? I see that you recorded an estimated gas reading of four figures earlier in July, but this included the figure after the decimal point which is not supposed to be included.
I thought you could get the readings direct from the smart meter without the need for me to send readings to you.
Can you please help me?