reading put in want photo cant provide dont no annything on computer old anstiont one like this

put reading in off meter cause ive not used mutch you ask for photo well soorry youll have to beleave reading check it out your end its a smart meter anyway thanks

Hi there @blue1234567

Could you confirm the what the reading should be for your account? And as we’re asking for a picture of your meter, we probably also want to double check the serial number of your meter, to make sure we have the correct one, so is there any chance you could confirm that too? It should be printed on the front of the meter.

Once you switched over to us, your smart meter will have turned into a normal meter you can take readings from. For now, this handy guide should show you how to get readings out of your meter:

The section on smart meters is about half way down. If you have any problems, please let me know.

Unfortunately, it’s not possible for anyone other than the supplier who installed the smart meter to get readings from it remotely. This is a problem common to all smart meters currently installed in the UK, and one that we’re hoping will be fixed by next year when we’re planning to roll out smart meters to our members.

The little portable screen which comes with the smart meter will also have stopped working once we took supply, so you’ll have to go to the meter itself (probably in a cupboard or under the stairs or something) and follow the instructions to get readings out of it. There may still be numbers showing on the screen, but they won’t be very reliable I’m afraid. For one thing, we have no way of telling it what your tariff is with us.

The second generation meters, which will fix all of the above problems, are due to be rolled out to any Bulb member who wants one later this year and early next year, if you’re interested. They will be able to switch supplier, and keep on working without a problem.

All the best,