I have a smart meter was abil to send 1st readings in for gas & electric but this time I’m only abil to send in my electric reading,nothing is coming up for the gas can’t even get a reading from gas meter, nothing is coming up for the gas at all.I have sent photos in also.

Hey @archie470 , thanks for getting in touch. Your battery may have died on your gas meter. This would require a meter exchange.

Have you tried holding down any buttons on the meter? This post on our community explains how to read different types of smart meters:

If you’re still having no luck, please send those meter pictures over to and we’ll arrange a meter job for you :slight_smile:

Sorry for not getting back to you,meter was not working,got a new one in no problems at all,thanks.

@archie470 glad it’s been sorted!