I have submitted my gas reading (twice) which is less than your estimated reading from last month, but you have not accepted it and recorded another figure which is higher than your first estimated reading. Why have you done this and can you please change to the accurate figure i submitted

Hi @Esme2000 , the reading wasn’t originally used as it was lower than your opening reading so it failed the validation check.

But I’ve overridden that as it’s only slightly lower and I’ve now sent over the corrected bill, including the gas reading that’s a little lower than the opening estimate.