Refer a friend

My friend joined Bulb after I mentioned you to him. He has got his £50. How do I confirm I’ve got mine? It does not show on my account. How do I talk to you about personal details (his and mine) rather than on this public forum?

Does it not appear here - https://account.bulb.co.uk/dashboard/refer ?
or here - https://account.bulb.co.uk/dashboard/payments-and-statements ?
Contact details - https://help.bulb.co.uk/hc/en-us/articles/115001240291-How-can-I-get-in-touch-with-Bulb-

Thanks for this. No it doesn’t appear in either of the first two places you mention. I subsequently found the contact email you quote and have enquired there. I will await the outcome!

Received an email reply from Bulb. I was not aware of the terms quoted: does everyone else know?


In addition on our system, it says that as you signed up with Money Saving Expert and unfortunately, the ‘give 50 get 50’ scheme is not applicable in this case. As you have used a price comparison site your referral code means that only your friends can receive £50 if they sign up using the code. In order for you to also receive £50 each time a friend uses the code, you would have had to sign up directly through us on the site or on the phone.


(Just for others’ information)

@bill6768 We pay comparison sites for every switch and therefore we cannot offer referral and the option of switching through a comparison site at the same time as it would just cost us too much money per switch.

You do now have your own link which you can share around to get some money instead :slight_smile:

I understand your reasoning, but what you say doesn’t equate with what I’ve just been told:-


Quote
In order for you to also receive £50 each time a friend uses the code, you would have had to sign up directly through us on the site or on the phone.


implying that because I didn’t sign up on your site or on the phone, I’d never be able to get £50 for a referral. Not very clear considering your last sentence.

@bill6768

The advice you have been given doesn’t seem to be correct or at best possibly is unclear… Once you have switched to Bulb regardless of whether this was via MSE you are given a referral link which if any of your friends switch to Bulb using this link both you and your friends should receive £50,

I agree with @Allanr that the quote from the email is a little misleading.
Now you’re signed up, by whichever means, you have your own referral link like anyone else.
As @“DanP at Bulb” said

You do now have your own link which you can share around to get some money instead :)