Refer a friend

How long does it normally take once someone has used your referral link to switch for the refer a friend tracker to update? My mum used my link a week and a half ago to switch but my tracker hasn’t changed to ‘Currently Switching’ yet. Thanks

How long does it normally take once someone has used your referral link to switch for the refer a friend tracker to update? My mum used my link a week and a half ago to switch but my tracker hasn’t changed to ‘Currently Switching’ yet. Thanks

Did you have an email from the Bulb System at the time to advise your mother had used your link? Also your mother should have received notification she had used your link.

@Mayamercedes it should show automatically if the link was followed. I’ve emailled you to ask for some more info about your mother’s switch, but we may need her to confirm with us