Referal credit

I referred a friend and their switch was complete as of the 23rd feburary.
She has topped up both key and card but still nothing from transferwise!
How long does this usually take and when will we get our credit ?

Hi @Tylajoanne ,

Bulb aren’t notified by Paypoint/Payzone that you’ve topped up instantly: it can take around 48 hours (2 days) for them to be notified. Once Bulb has been notified, you’ll then get an email saying something like ‘Top-up processed, you’ll hear from Transferwise shortly’ - Transferwise should then be in contact in about 2-5 business days with details of how you can claim the money.