Hi there
I have emailed about this but have just been told “the matter has been referred further” which is a bit vague and non-specific to be honest!
I referred a friend to Bulb, their switch confirmed on August 16th but I didn’t receive any communication from Wise or a transfer of my referral payment.
When I emailed I was told that records showed the money had been transferred and was shown a screenshot (which tbh out of context meant very little to me) which apparently showed that - but it didn’t show any bank details or anything, just my name and a bulb reference. So I sent on screenshot of my bank statement to demonstrate no money had been transferred and was then told “We transferred the same credit to the current account we in June. [Sic]”
However I didn’t refer anyone in June. The only other referal I have made was in April and that payment transfer all happened quickly on the same day as my friend’s switch being confirmed. As I say, all I have been told so far that there’s no more feedback as it’s been “referred further” but there’s no information on what that means or a timeline. I just don’t really want it to be vaguely passed on and then forgotten about.
Can someone update me on what’s actually happening please? Is it likely someone else’s details were used? A simple check of the bank details it was sent to should clear it up, I would think? Also is it standard practice for Wise to just send the money to a previous bank account without confirming the details first?
Thanks in advance for your assistance, I just feel a bit like some more communication about what is happening would be helpful!
