hi there I’ve been refered and should get £50 off o my first bill and they should also get £50 but I’ve just had an email saying my bill will be the regular amount, no discount or credit seems to have been applied
The £50 does not come off your Bill as such it is added to your balance.
Your payments are an average to cover your annual cost of energy.
You tend to use more energy in the winter, and less in the summer. So, your ideal monthly payment amount would be an average of your winter and summer bills.
Your regular meter readings help ensure you’re being charged the right amount. If your payments look to high or low, we’d tell you in the 'Payments & statements" section.
is there a way to check that the £50 has been credited?