Referral cancelled?

Hoping someone can help. A friend of mine recently signed up through my link, but had a few delays in getting her energy switched over. She is still switching to bulb but I have had an email saying she’s ‘no longer joining bulb’ and that the £50 credit has been cancelled. Could someone have a look into this for me please?

Many Thanks

Hi Sam,

Of course we can. Can I ask you to email us your and your friend’s details to

We’ll be able to look into the issue and get back to you.