Referral

Hi I referred a friend and today on switch over date you have taken her off my account saying she isn’t switching anymore when she is she has already used her gas card she is waiting for her key to come will I still get the £50?

how do i no when a friend as signed up as cant see anywhere in my account

It comes up on account but they have taken my friend that has signed up and topped up off my referral list which is pretty rude and I’ve topped up again today and yet nothing about my £50