refound

hello!i hace player in advance my mistake! can i take thosemoney back,please?thank you

Hello @Mario15,

If you would like a refund on your account, you can ask for it via the instructions in http://community.bulb.co.uk/discussion/6700/how-can-i-request-a-refund or Getting a refund for credit in your account – Bulb , but note:

A few things to check first

Make sure we have recent meter readings. If we don’t, your Bulb Account balance may not show how much energy you’ve actually used. Submit a reading before getting in touch.

We take payments for the month ahead. So you should always have a month’s worth of credit in your Bulb Account to cover next month’s statement.

Everyone tends to use more energy in winter. Your equal payments have been averaged to build credit in the summer to see you through colder months.