refuinds

WHEN JOINED BULB FROM EDF THROUGH MSE,SHOULD HAVE £25 REFUND FROM BULB…NOT RECIEVED YET.MSE HAVE SENT ME THEIR £25

Hi @Sophie1945 ,

I’m a bit unclear what £25 you are talking about.

If you mean that EDF charged you an ‘exit fee’, then Bulb will refund this if you send them details ( see https://help.bulb.co.uk/hc/en-us/articles/115001227591-What-about-exit-fees-from-my-current-supplier- ).

I do see from MoneySavingExpert’s 25-04-2018 tips email that they offered a £25 cashback - but by looks of things, that cashback came from MSE and will not be coming from Bulb. The annual dual-fuel discount (£30) will be automatically applied to each bill if you have dual-fuel.