I have been with bulb a while now and generally had no issues…UNTIL TODAY!
I have moved properties and continued my supply with bulb, so far no problem!
At my old place, I had topped up prepayment meters at the end of the mth as that’s payday, like I do every mth!
I moved to new place some 7-10 days later (so only used about £15/20 off both) and was told quite clearly…having given final readings for gas/electric that I could either have a refund or transfer the credit to new place…still so far so good!
When I used customer chat today to obtain said credit (roughly £80) i was informed that because I hadn’t TAKEN PICS OF THE METERS SHOWING CREDIT, basically I cant get my money back!!!
I am furious with bulb as this was NEVER said to me at the time of moving!
The lady was as helpful as she could be I guess, informing me that a complaint will be raised and I would have an email back from her by the end of today…IM STILL WAITING!!!
SATURDAY MORNING…I TRIED TO USE THE ONLINE CHATBOT ONLY TO DISCOVER BULB DONT WORK WEEKENDS!!!