Refund amount query

Hi, my dual fuel account is £207 in credit plus my £89 monthly direct debit payment has left my bank account which gives me a credit parlance of £296. I would like £150 refunding, however when trying to do this via my online account it will only allow me to request a refund of £32. Why is this?

Hi @anthony.mchale

We have a specific refund amount so that your account stays in a healthy credit.

However we can look at accounts on a case by case basis.

I will send you an email after I have looked at your account.

Best,
Mel