Refund credit

Hi can someone please help I put my key into my meter and it has wiped all my electric and remaining balance of £20 I have a young baby and no more money until pay day is there any way of getting my credit back?! Thanks

Hi @Stuart42,

The only time I can imagine this happening is if you were on emergency credit (see Repaying debt on your gas top up (prepay) meter – Bulb ). However, if this wasn’t the case, I would urge you to contact Bulb directly (this is just a community forum) by either phone or live chat via How to get in touch – Bulb before they close at 6pm.

Thank you so much for replying I’m on the phone to them now we’ll my girlfriend is