Refund of charges following switch

Hi I switched from another company last month but still have not received my refund of the early surrender charge I had to pay. Can anyone assisted or advise please?

There’s an article on how to claim your exit fees in the help section.

Hey @Nelson19

This is the help article @Hooloovoo is referring to :slight_smile:

If you fill in this form from your bulb account and send us a picture of your final bill, we can get those exit fees credited to your bulb account.