Refund of Credit

Hello,

How do I go about having credit refunded please?

Thanks

Hi just seen this, it looks like I’m not the only one waiting on a refund of credit balance.

My account ended 31st of July, have you been waiting for a while?

I am just checking if we can have the credit refunded into our bank account

I am just checking if we can have the credit refunded into our bank account

The answer is on this page: https://help.bulb.co.uk/hc/en-us/articles/115003394031-How-can-I-withdraw-credit-from-my-account-

Hi guys, we can indeed refund some of the credit in your account, down to a minimum of one month’s worth of credit in your account (though we’d recommend keeping a little more, about one and a half month’s worth). We’ll also need to make sure we have some recent meter readings, to make sure that the amount of credit in your account is actually accurate. However, we can’t really do refunds through this public forum, as I’d rather not talk specifics about money where everyone can see it. If you could email help@bulb.co.uk or give us a ring on 0300 30 30 635 from 9:00 to 18:00 Monday to Friday, we can see about getting you some of that credit refunded

Oh and @hugoherrera it looks like we haven’t refunded you yet as we’re still waiting on the final readings from your new supplier, but your account actually closed closer to the end of August than the end of July. Have you been in touch with us directly about this? Or with your new supplier?