Can I get a refund as my account is in Credit
You’ve given us a recent meter reading.
Then we can check that the balance on your account is accurate compared to your usage before we issue a refund.
There is more than one month’s payment in your account.
This is so your account does not fall into debit when we send your next statement.
We’ll refund the credit into the same account as your direct debit. It can take up to 10 working days to reach your bank account
Once you’ve done the meter reading, just drop Bulb an email at firstname.lastname@example.org and they’ll get you sorted.