Refund of move fees from previous supplier

Hi

Sainsbury’s energy charged me £40 (£20 each fuel) to move. As part of your offer you refund this. What info do you need from me re this? Or is the above sufficient?

Thanks

They need your final bill detailing the charges emailed to help@bulb.co.uk. Well, that’s all I did and got it reimbursed to my Bulb account. I’m sure someone else will advise if anything has changed.

@julie8666 hey thanks! You’re bang on :slight_smile: @andrew2318 a copy of the bill detailing the exit fees and including your name, address and term end date would be great. Then we’ll get those pesky charges credited to your account.