Refund of overpayments


Would we be able to have all the money left in our account refunded please?


Bulb will sort it as long as you keep 1 months amount as you pay in advance.

Hi @JakeG31

I’ve sent over your final bill which does detail that we will refund the remaining balance in your account within 2 weeks.

Hi Rob,

It’s been over two weeks and the money is still not in our account. Do you know when it will be transferred?


@JakeG31 Thanks for letting us know. I’ve done some investigation and I’ve sent you an email regarding the refund.