Refund on balance.

I am wanting to withdraw my balance. How can I do this please? I’ve tried contacting chat but it is constantly saying busy for the past few weeks.

Click help and search for refund.

I have done this and it doesn’t come up with any answers or suggests where I can get my withdrawal

Make sure you’re using the “Help” search page and not the search box on this community. They are separate.

Go here and search for refund. The first result returned contains the information you require.

Hi @lwoffindin, just drop us an email at and we’ll sort that for you. Thanks, Maxwell

how do I get my credit refunded to me please

Hi @jodieann, please email us at Thanks, Maxwell