refund part of my balance please

Hi,
I have received my email today and my account is £281.88 in credit plus my Aug payment needs to be added on to that amount. I do not want that amount carrying forward so please refund £200 back into my bank account that you take payment from.
Also you suggest lowering my payment to £58, I do NOT wish to do that as when the winter comes I will be using more fuel then.
Thank you
Preston Shaw

DO NOT POST THIS ON YOUR COMMENTS PAGE.

DO NOT POST THIS ON YOUR COMMENTS PAGE.

What are you talking about?

If you search for the word refund on the Help page it will show the process for. requesting a refund.

DO NOT POST THIS ON YOUR COMMENTS PAGE.

If you mean the community forum, you’ve just done that yourself. Why on earth would you think that what is obviously a public internet forum was a private service desk?

some people really do amaze me!

Hi @Preton ,

I can see we’ve since refunded you.

If you’d like to know more about requesting a refund then we have a handy guide here as @Hooloovoo mentions:

You can always call in on 0300 30 30 635, from Monday to Friday (9:00am to 6:00pm), or request a refund by email or chat

We won’t post your comments or pass them on anywhere else @Preton

Best

Oisin