REFUND please thankyou

Hi somebody contacted me saying I could recieve my credit as refund and I replied and never got a reply about recieving my credit to my bank. Please can someone do this for me and let me know. I’m a new customer and must say the lack of communication via email is awful I dont like to call due to anxiety so email is easy for me but nobody ever replies.
Thankyou

This is a public customer forum and bulb rarely answer here and don’t at all at the weekend.

If you have a reference number from the email then you should be able to email in again with that ticket.