Refund question

Hi,
I see there is no automated way of requesting a refund (I’ve built up a bit of a buffer) and have noticed that customers are using your community forum to request one. Any help would be greatly appreciated.
Best,
Darren

Hi, I see there is no automated way of requesting a refund (I've built up a bit of a buffer) and have noticed that customers are using your community forum to request one. Any help would be greatly appreciated. Best, Darren

They use the forum because they don’t bother to check out or don’t the know where to find the information on the help page: . The necessary information to request a refund can be found on this help page: https://help.bulb.co.uk/hc/en-us/articles/115003405632-How-do-Bulb-payments-and-statements-work-

Hi can I refund the reminder of my credit? In a bit of a pickle till the end of the month

Hi @Kaikai and @Darren1980 - I’ve emailed you both about your refunds.