Refund request

Hi could I please request a refund as I have a surplus balance

Hi could I please request a refund as I have a surplus balance

Please check out: https://help.bulb.co.uk/hc/en-us/articles/115003394031-How-can-I-withdraw-credit-from-my-account-

Hi @Jaygood344 as that link from @Allanr says, we can refund you down to about a month and a half’s worth of credit (down to a month’s credit at the absolute minimum, we’d recommend keeping a bit more in there) and we have some recent meter readings from you so that’ll be fine. Just so you know, if you’d rather you can reduce your payments through your bulb account to use up that credit. If you do want the refund instead, let me know how much you’d like and I’ll get it sorted out for you (you can email us at help@bulb.co.uk if you wanted to talk specifics, rather than put them up on a public forum).