I have recently switched to you from first utility. They have charged £30 each for gas and elec. I have sent a copy of my final bill to you to enable you to put £60 into my account. Have you received this info and when will the money be placed into the account

hey @paul2068, Oliver replied to your email yesterday. We’ll keep an eye peeled for your next email so we can add the credit to your account. Please let us know whether you want it refunded or for it to remain as a credit on your account.