Hi there,

Please could someone advise on how I go about getting some of my credit refunded please? Thanks in advance

hey @SamCooper all you need to do is request the amount you’d like refunded to us. We just need an up to date meter reading and to leave at least a month’s payment in the account :slight_smile:

In your case I can see we had a meter reading recently, would you like us to refund the full spare credit or a little less?


Hi Helen,
Thanks for your response. Please could you refund the whole spare credit please, I’ll provide a meter reading now. Thanks, Sam

Hi @SamCooper we’ve refunded you the max amount. This should be with you in 3-5 working days.