Hi, my account is £55 in credit. Is it possible to get a refund?
Hi @Mike2110, as Bulb charge in advance, £55 sounds like a perfectly reasonable (if maybe a little low depending on your monthly bills) amount to have in your account.
Especially with the cold weather now being here, I wouldn’t recommend taking that small an amount out or you’ll be likely to go into debt in your account.
@Mikey2110 We do need to leave at least 1 month’s payment in your account as you’re paying in advance with Bulb, so at least £44 will need to remain in your account. I’d also advise on keeping a little extra as the winter usage is going to cause your usage to exceed your monthly payment, so the extra £11 may act as a slight buffer to your account.
Let me know if you’d like the £11 refunded back to your bank account.